About rootedbymads | Hair Salon in Centerville, Ohio, OH

ROOTEDBYMADS LLC SALON POLICIES & SERVICE AGREEMENT RootedbyMads LLC Madison King — Owner & Licensed Cosmetologist Salon Noir Hair Lounge 855 E. Franklin St., Centerville, OH 45459 513-917-1447 | @rootedbymads 1. AGREEMENT & ACCEPTANCE By booking, submitting a deposit, providing payment information, receiving services, purchasing products, or otherwise proceeding with RootedbyMads LLC (“RootedbyMads,” “we,” “us,” or “our”), the client acknowledges that they have had an opportunity to review these policies and agree to be bound by them to the fullest extent permitted by law. The client agrees to provide accurate information, follow salon policies, communicate honestly, and pay all applicable charges. 2. DEPOSITS & APPOINTMENTS A $50 non-refundable deposit is required for new clients and new color bookings. A valid card must remain on file for all appointments. Deposits are applied toward the final balance unless otherwise stated and may be forfeited when an appointment is canceled, rescheduled, substantially changed, or missed, subject to applicable law. At least 72 hours’ notice is required to cancel or reschedule. Appointments canceled, rescheduled, or substantially modified with less than 72 hours’ notice may be charged up to 100% of the reserved service amount. No-shows may be charged up to 100% of the reserved service amount. Repeated cancellations, no-shows, rescheduling, or unpaid balances may result in prepayment requirements or termination of future booking privileges. 3. PAYMENT & UNPAID BALANCES Payment is due when services are completed unless otherwise approved in writing. Cash is the preferred payment method and may qualify for the applicable cash discount. Check and card payments are also accepted. The client authorizes RootedbyMads to charge the card on file for authorized and properly assessed charges, including applicable deposits, cancellation fees, no-show fees, and unpaid balances, to the extent permitted by law. If payment fails or an amount remains unpaid, RootedbyMads may pursue lawful collection remedies, including collection services and/or legal action. The client remains responsible for valid charges regardless of payment method or failed payment attempt. 4. NO REFUNDS & SERVICE ADJUSTMENTS Completed salon services are final and non-refundable. No refunds are provided for deposits, prepaid services, gift certificates, opened/used retail products, change of mind, or dissatisfaction where the agreed-upon service was performed. If a client believes a service adjustment is necessary, they must contact RootedbyMads within 7 calendar days of the original appointment and allow the Stylist an opportunity to evaluate the hair in person. Any adjustment is subject to professional approval and discretion. Adjustments do not include a change of mind, a different desired result, work performed by another stylist, improper home care, outside chemical/environmental factors, or undisclosed hair history. No monetary refund will be substituted for an approved adjustment. 5. HAIR HISTORY, CONSULTATION & RESULTS Clients are responsible for truthfully disclosing all relevant hair and scalp history, including previous color, bleach/lightener, box dye, henna/direct dyes, keratin or chemical treatments, extensions, corrective color, allergies, sensitivities, medications/treatments affecting hair or scalp, and other relevant factors. Failure to disclose information may affect safety, processing, hair integrity, and results. RootedbyMads is not responsible for outcomes resulting from inaccurate, incomplete, or withheld information. The client understands that chemical services involve variables outside the Stylist’s control. Results cannot be guaranteed and may require multiple appointments. The Stylist may modify or discontinue a service when necessary to protect the client’s hair, scalp, or safety. 6. RIGHT TO REFUSE OR DISCONTINUE SERVICE RootedbyMads reserves the right to refuse, modify, postpone, or discontinue services for any lawful reason, including compromised hair, safety concerns, undisclosed history, unrealistic expectations, or threatening, inappropriate, disruptive, or disrespectful conduct. Nothing in this Agreement authorizes discrimination or waives any rights that cannot legally be waived. 7. CLIENT CONDUCT, REVIEWS & COMMUNICATION Clients are encouraged to communicate directly with RootedbyMads regarding concerns so that reasonable efforts can be made to address them. Nothing in this Agreement prohibits a client from providing an honest opinion or lawful review. However, clients agree not to knowingly publish or communicate false, fraudulent, defamatory, materially misleading, threatening, harassing, or intentionally harmful statements about RootedbyMads LLC, Madison King, or its services. Nothing in this provision is intended to restrict truthful statements, legally protected speech, complaints to governmental or regulatory agencies, or any other communication protected by applicable law. RootedbyMads reserves all rights and remedies available under applicable law regarding unlawful statements or conduct. 8. PHOTOGRAPHY & MARKETING Unless the client opts out in writing before the appointment begins, the client grants RootedbyMads permission to photograph or record completed services for portfolio, educational, advertising, and social-media purposes without compensation. Clients who do not wish to participate must notify the Stylist in writing before the appointment begins. 9. PRICING Prices are estimates unless expressly stated as fixed. Final pricing may vary based on hair length, density, product usage, time, corrective work, desired outcome, or additional services/products required. Promotions and discounts must be confirmed before payment and cannot be applied retroactively. 10. LIABILITY & PERSONAL PROPERTY To the fullest extent permitted by law, RootedbyMads LLC and Madison King are not responsible for losses or outcomes caused by circumstances outside their reasonable control, including undisclosed hair history, compromised hair, unexpected processing results, failure to follow aftercare instructions, home-care practices, outside chemical/environmental factors, allergic reactions or sensitivities, or lost/damaged personal property. Nothing in this Agreement limits liability or rights that cannot legally be limited or waived. 11. INDEPENDENT BUSINESS RootedbyMads LLC operates as an independent business within Salon Noir Hair Lounge. RootedbyMads is solely responsible for its services, pricing, scheduling, payments, policies, communications, and client disputes. Salon Noir Hair Lounge and unrelated parties are not responsible for services or transactions conducted by RootedbyMads LLC, except as otherwise required by law. 12. MINORS Clients under 18 must have permission from a parent or legal guardian. The parent/legal guardian is responsible for the minor’s compliance with applicable policies and charges. 13. POLICY UPDATES & CONTINUING AGREEMENT These policies apply to appointments, deposits, services, purchases, and transactions with RootedbyMads LLC. Policies may be updated for future appointments. Continued booking or receipt of services after updated policies have been provided constitutes acceptance to the extent permitted by law. 14. CLIENT ACKNOWLEDGMENT By booking, submitting a deposit, providing a card on file, receiving services, making payment, or otherwise proceeding with RootedbyMads LLC, the client acknowledges that they: ☐ Had an opportunity to review these policies. ☐ Understand and agree to the payment, deposit, cancellation, and service policies. ☐ Agree to provide truthful and complete hair-history information. ☐ Understand that results cannot be guaranteed. ☐ Understand that valid unpaid charges may be pursued through lawful collection or legal remedies. ☐ Voluntarily agree to receive services under these terms. ROOTEDBYMADS LLC Madison King Owner & Licensed Cosmetologist Salon Noir Hair Lounge 855 E. Franklin St., Centerville, OH 45459 513-917-1447 | @rootedbymads

Business Hours

Monday: Closed
Tuesday: 4 PM - 8 PM
Wednesday: Closed
Thursday: Closed
Friday: Closed
Saturday: 8 AM - 7 PM
Sunday: Closed

Cancellation Policy

Cancellation Policy I kindly ask for at least 72 hours’ notice for any appointment changes or cancellations. This allows me the opportunity to accommodate other guests on my waitlist. NO refund policy. By booking any and all services, through stylist or online you are agreeing to all terms and conditions. Cancellations made with less than 72 hours’ notice will be subject to a fee and may require a deposit to re-book future services. Multiple late cancellations or no-shows may result in your online booking access being blocked and services requiring prepayment. I understand that emergencies happen, and I’ll always do my best to work with you. Thank you for respecting my time as much as I respect yours.