About rootedbymads | Hair Salon in Centerville, Ohio, OH

ROOTEDBYMADS LLC SALON POLICIES & SERVICE AGREEMENT RootedbyMads LLC Madison King — Owner & Licensed Cosmetologist Salon Noir Hair Lounge 855 E. Franklin St., Centerville, OH 45459 513-917-1447 | @rootedbymads ⸻ WELCOME TO ROOTEDBYMADS ✨ Elevating your salon experience beyond the service itself. ✨ Every appointment is designed to be comfortable, relaxing, and personalized from start to finish. Clients may enjoy complimentary luxury amenities including: * Heated blankets * Premium throw blankets * Handheld and mounted fans * Luxury back-massager cushions * Complimentary snacks and refreshments * Complimentary feminine-care essentials * Laptop access for favorite shows and movies * A comfortable, elevated salon environment The luxury back-massager cushions are now available in the salon for clients to enjoy during their appointments. 🤍 Every detail is thoughtfully curated to make your time at RootedbyMads feel comfortable, relaxing, and elevated from start to finish. ⸻ 1. AGREEMENT & ACCEPTANCE By booking an appointment, submitting a deposit, providing payment information, receiving salon services, purchasing products, or otherwise proceeding with an appointment, the client acknowledges that they have had the opportunity to review these policies and agree to be bound by them. These policies constitute the Salon Policies & Service Agreement between the client and RootedbyMads LLC (“RootedbyMads,” “Stylist,” “we,” “us,” or “our”). The client agrees to: * Read and understand these policies before receiving services. * Provide truthful and complete information. * Follow all salon policies and instructions. * Pay all applicable charges associated with services and appointments. * Communicate promptly regarding cancellations, scheduling, payments, or concerns. If a client does not agree to these policies, they should not proceed with booking or receiving services. ⸻ 2. APPOINTMENT RESERVATIONS & DEPOSITS A deposit may be required to reserve appointment time. New Clients & New Color Bookings For new clients and new color-service bookings, a $50 deposit is required to secure the appointment. A valid card must also remain on file for the appointment. Deposits: * Are applied toward the client’s final service balance unless otherwise stated. * Are non-refundable. * Reserve dedicated appointment time specifically for the client. * May be forfeited when an appointment is canceled, rescheduled, or missed in accordance with these policies. Deposits are non-refundable, including when a client: * Cancels an appointment. * Reschedules an appointment. * Changes their mind regarding the requested service. * Fails to appear for the appointment. * Is dissatisfied with a result when the agreed-upon service was performed as discussed during consultation. ⸻ 3. CANCELLATION, RESCHEDULING & NO-SHOW POLICY A minimum of 72 hours’ notice is required to cancel or reschedule an appointment. Appointments canceled, rescheduled, or substantially modified with less than 72 hours’ notice may be subject to a cancellation fee of up to 100% of the reserved service amount. No-Shows A “No-Show” is defined as failing to appear for a scheduled appointment without providing appropriate notice. No-show appointments may be charged up to 100% of the reserved service amount. Clients with repeated cancellations, no-shows, excessive rescheduling, or unpaid balances may be required to prepay future appointments or may lose future booking privileges. ⸻ 4. PAYMENT POLICY Preferred Payment Method: CASH Cash is the preferred payment method for RootedbyMads LLC. Clients paying by cash receive the applicable cash discount, and no card-processing fee is incurred. Other Accepted Payment Methods * Cash — preferred and eligible for cash discount * Check — accepted * Card — accepted A valid card must remain on file for every appointment, regardless of the payment method ultimately selected. The card-on-file requirement applies to all clients and is separate from any required deposit. ⸻ 5. PAYMENT RESPONSIBILITY & UNPAID BALANCES Payment is due at the time services are completed unless another arrangement has been expressly approved by RootedbyMads LLC in advance. Clients are responsible for ensuring that their selected payment method is valid and able to cover the applicable balance. If a check does not clear, a card payment is declined, a card on file is invalid or unavailable, or an otherwise due payment cannot be collected, RootedbyMads LLC may contact the client to resolve the outstanding balance. Clients are expected to respond promptly and make arrangements to satisfy any outstanding balance. If reasonable attempts to resolve an unpaid balance are unsuccessful, RootedbyMads LLC reserves the right to pursue lawful collection remedies available under applicable law, which may include collection services and/or legal action. Knowingly obtaining professional services while intentionally preventing or avoiding payment may constitute theft of services or another violation of applicable law. RootedbyMads LLC reserves all rights and remedies available under Ohio law. This policy also applies to unpaid cancellation and no-show fees that are validly assessed under these policies. ⸻ 6. NO REFUND POLICY All completed salon service sales are final. Due to the customized nature of professional salon services, RootedbyMads LLC does not provide monetary refunds for completed services. Refunds are also not provided for: * Deposits * Prepaid services * Gift certificates * Opened or used retail products * Change of mind regarding a completed service Payment for a completed service confirms acceptance of the service provided, subject to the Service Adjustment Policy below. ⸻ 7. SERVICE ADJUSTMENT POLICY Client satisfaction is important to RootedbyMads LLC. If a client believes an adjustment is necessary, the client must contact the Stylist within seven (7) calendar days of the original appointment. Adjustment requests must: * Be submitted within seven (7) days. * Relate to the original consultation and agreed-upon service goal. * Allow the Stylist an opportunity to inspect the hair in person. * Be approved by the Stylist before any corrective service is performed. Adjustments are evaluated individually and are offered at the Stylist’s professional discretion. An adjustment does not include: * Changing one’s mind about color, tone, placement, length, or style. * Requesting a different look from the original consultation. * Services performed or altered by another stylist. * Issues resulting from improper home care. * Swimming, excessive heat, chemical exposure, or other outside factors. * Undisclosed chemical history or other information that materially affected the service. No monetary refund will be issued in place of an approved adjustment. ⸻ 8. CONSULTATION & HAIR HISTORY DISCLOSURE Clients are responsible for providing complete, accurate, and truthful information regarding their hair history and current hair condition. Clients must disclose relevant information, including: * Previous color services * Box dye * Bleach or lightener * Henna or direct dyes * Keratin treatments * Relaxers or perms * Chemical straightening * Extensions * Previous corrective color * Hair loss or scalp concerns * Allergies or sensitivities * Relevant medications or medical treatments that may affect hair or scalp * Any other products or services that may affect the outcome Failure to disclose relevant information may affect the result, processing time, hair integrity, or safety of the service. RootedbyMads LLC is not responsible for outcomes resulting from inaccurate, incomplete, or withheld information. ⸻ 9. CHEMICAL SERVICES & RESULTS All chemical services involve inherent risks and variables outside the Stylist’s control. Results may be affected by: * Previous color history * Box dye * Previous lightening * Chemical treatments * Hair integrity * Medication or hormonal changes * Water quality * Home-care practices * Environmental factors * Previously undisclosed services or products The client understands that: * Hair may not lift or process as expected. * A desired result may require multiple appointments. * Hair integrity may limit what can safely be achieved. * Additional time or product may be necessary. * The Stylist may modify the planned service to protect the health and integrity of the client’s hair. No specific color, length, or result can be guaranteed. ⸻ 10. RIGHT TO REFUSE, MODIFY, OR DISCONTINUE SERVICE RootedbyMads LLC reserves the right to refuse, modify, postpone, or discontinue a service for any lawful reason, including: * Compromised hair integrity * Undisclosed chemical history * Scalp or safety concerns * Allergic or sensitivity concerns * Unsafe working conditions * Inappropriate, threatening, disrespectful, or disruptive behavior * Unrealistic expectations * Requests that could compromise hair or scalp health * Any circumstance in which the Stylist reasonably determines that continuing the service is unsafe or inappropriate If a service cannot safely or reasonably be performed, the Stylist may discontinue the service. Deposits may be forfeited when the circumstances leading to discontinuation are attributable to the client, subject to applicable law. ⸻ 11. MINOR CLIENTS Clients under eighteen (18) years of age must have permission from a parent or legal guardian before receiving services. The parent or legal guardian is responsible for ensuring that the minor understands and follows applicable salon policies. ⸻ 12. PHOTOGRAPHY, VIDEO & MARKETING Unless the client has opted out in writing before the appointment begins, the client grants RootedbyMads LLC permission to photograph and/or record completed services for professional purposes. Content may be used for: * Social media * Advertising * Marketing * Educational content * Professional portfolio purposes No financial compensation will be provided for approved use of such content. Clients who do not wish to participate must notify the Stylist in writing before the appointment begins. ⸻ 13. PRICING & SERVICE ESTIMATES Prices listed online, verbally quoted, or displayed in marketing materials are estimates unless specifically stated as a fixed price. Final pricing may vary based on: * Hair length * Hair density * Product usage * Time required * Corrective work * Desired outcome * Additional services * Additional product or processing requirements If additional work is necessary, the Stylist will communicate pricing when reasonably possible before proceeding. Promotions, discounts, referral rewards, packages, and special pricing must be confirmed at the time of booking or before services are completed. Discounts cannot be retroactively applied after payment has been processed. ⸻ 14. SALON LOCATION & INDEPENDENT BUSINESS DISCLOSURE RootedbyMads LLC operates as an independent business within Salon Noir Hair Lounge. RootedbyMads LLC is solely responsible for its own: * Services * Pricing * Scheduling * Policies * Payments * Client communications * Service outcomes * Client disputes The salon facility, property owner, management, and unrelated affiliated parties are not responsible for services or transactions conducted by RootedbyMads LLC. All concerns regarding RootedbyMads services should be directed to Madison King / RootedbyMads LLC. ⸻ 15. CLIENT PROPERTY Clients are responsible for their personal belongings while visiting the salon. RootedbyMads LLC is not responsible for lost, stolen, or damaged personal property brought into the salon, except where otherwise required by applicable law. ⸻ 16. LIMITATION OF LIABILITY To the fullest extent permitted by applicable law, RootedbyMads LLC and Madison King shall not be responsible for outcomes or losses caused by circumstances outside the Stylist’s reasonable control, including: * Hair breakage resulting from undisclosed history or compromised hair * Unexpected color or processing results * Allergic reactions or sensitivities * Failure to follow aftercare instructions * Damage resulting from home-care practices * Issues caused by swimming, heat, chemicals, or environmental factors * Loss or damage to personal property * Results affected by inaccurate or incomplete information * Dissatisfaction resulting solely from unrealistic expectations or a change of mind Nothing in this Agreement is intended to waive or limit any right or protection that cannot legally be waived under applicable law. ⸻ 17. CLIENT COMMUNICATION Clients are encouraged to communicate openly regarding scheduling, payment, service expectations, or concerns. If an issue arises, clients should contact RootedbyMads LLC directly and promptly so that the matter can be addressed professionally. Communication is always preferred over allowing a situation to escalate. ⸻ 18. CONTINUING AGREEMENT & POLICY UPDATES These policies apply to all appointments, consultations, deposits, services, purchases, and transactions with RootedbyMads LLC unless otherwise agreed to in writing. The client acknowledges that the policies applicable to an appointment are the policies presented to the client at or before booking. RootedbyMads LLC may update its policies from time to time. Updated policies will apply to future appointments after they have been made available to clients. Continued booking or receipt of services after updated policies have been provided constitutes acceptance of the updated policies, to the extent permitted by applicable law. The client is responsible for appointments booked on behalf of minors, family members, dependents, or other individuals and agrees to communicate these policies to those individuals when applicable. ⸻ 19. ACKNOWLEDGMENT By booking an appointment, submitting a deposit, providing a card for the card-on-file requirement, receiving services, making a payment, or otherwise proceeding with RootedbyMads LLC, the client acknowledges that: ☑ They have had an opportunity to review these policies. ☑ They understand the appointment, deposit, cancellation, payment, and service policies. ☑ They agree to provide accurate and complete information regarding their hair history. ☑ They understand that salon results may vary based on factors outside the Stylist’s control. ☑ They understand the payment and card-on-file requirements. ☑ They understand that unpaid balances may be pursued through lawful collection or legal remedies. ☑ They voluntarily agree to receive services under these terms. ⸻ ROOTEDBYMADS LLC Madison King Owner & Licensed Cosmetologist Salon Noir Hair Lounge 855 E. Franklin St., Centerville, OH 45459 513-917-1447 Instagram & Facebook: @rootedbymads

Business Hours

Monday: 8 AM - 6 PM
Tuesday: 8 AM - 4 PM
Wednesday: 8 AM - 7 PM
Thursday: 8 AM - 4 PM
Friday: 8 AM - 6 PM
Saturday: 8 AM - 6 PM
Sunday: Closed

Cancellation Policy

Cancellation Policy I kindly ask for at least 72 hours’ notice for any appointment changes or cancellations. This allows me the opportunity to accommodate other guests on my waitlist. NO refund policy. By booking any and all services, through stylist or online you are agreeing to all terms and conditions. Cancellations made with less than 72 hours’ notice will be subject to a fee and may require a deposit to re-book future services. Multiple late cancellations or no-shows may result in your online booking access being blocked and services requiring prepayment. I understand that emergencies happen, and I’ll always do my best to work with you. Thank you for respecting my time as much as I respect yours.